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  • How do I get in touch with Marlo Woodwork
    Our team are available to assist you Mon-Fri 9am-4pm. Email - We aim to respond to all emails as soon as possible.
  • Are your products handmade in Australia
    Yes, our skilled artisans craft all of our products in our studio in Marrickville, Sydney.
  • Are your products covered by warranty?
    All pieces available for purchase on the Marlo Woodwork website come with a 2-year warranty in accordance with Australian consumer laws. This warranty exclusively covers product repair or replacement and excludes any installation or electrical-related expenses. This warranty is valid under the following conditions: The installation of all electrical components is carried out by a certified electrician. Adherence to installation and maintenance guidelines. Use of the product in an appropriate environment. The warranty begins from the date of product receipt, not the installation date. In the case of a small issue with your product, we aim to work with you to deliver the fastest outcome to get your product back to its former glory. Contact our team at and we will work with you to find the best outcome. This may include providing you with the parts required for a self-repair. In the rare event of a product fault that cannot be rectified under the manufacturer's warranty, we will provide a complete exchange including shipping. If an identical or similar product is unavailable for exchange, we will offer a full refund. Please take into account that all of our products are handcrafted, and minor variations and imperfections are inherent characteristics of wooden handmade products. For all electrical fittings, professional installation by a certified electrician is mandatory. Warranty claims will necessitate evidence of the qualified electrician(s). For details on how to initiate a claim, please email us at
  • What forms of payment do you accept?
    We accept all major credit and debit cards and AfterPay. If you would like to collect an item and pay in person, please contact us at
  • Are your products made to order?
    Yes, the vast majority of our products are made to order. If you need a product in a rush, please let us know and we will check if we have stock of that item.
  • What is your product lead time?
    We aim to deliver your item(s) within 2-4 weeks of your order. Each item has it's associated lead time in the product description. On rare occasions where there will be delays, we will be in contact to inform you.
  • Can I cancel my order?
    If you would like to cancel your order before it has been processed, you have up to 24 hours to get in touch with us at Please contact us as soon as possible.
  • What information do you need for delivery?
    Please verify that you provide accurate shipping information when making your order and ensure there's someone available during regular business hours to sign for your delivery. If any modifications to your details become necessary after placing an order, please get in touch with us at as soon as possible. In case your product has already been dispatched, you'll need to reach out to the courier directly to arrange any delivery redirection.
  • When will I receive my order?
    We will ship your product as soon as it has been made; generally shipping takes 1-4 days, but this can be longer for bulkier items.
  • What is the cost of shipping?
    Shipping varies item by item; full shipping costs are calculated at checkout.
  • How will I know when my goods have been dispatched?
    You will receive a confirmation email with tracking details for all courier dispatches.
  • Do you offer a collection service?
    Yes, we can arrange collection. Please get in touch at for more details.
  • Do you accept returns or exchanges?
    We kindly request that you make your selections thoughtfully, as we are unable to provide refunds in the event of a change of mind or an incorrect order. We encourage you to thoroughly review the product specifications to ensure you select the appropriate finish, size, quantity, and other specifications.
  • What if my product has arrived damaged?
    We are here to support you if your product has arrived damaged. Please get in touch within 2 days of receiving the package at with a description of the issue and images. Please do not install or power on these items. For a full list of requirements for damaged stock, please see our returns and refund page.
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