Question 1

How do I get in touch with Marlo Woodwork

Accepted Answer

Our team are available to assist you Mon-Fri 9am-4pm.

Email - info@marlowoodwork.com.au

We aim to respond to all emails as soon as possible.

Question 2

Are your products handmade in Australia

Accepted Answer

Yes, our skilled artisans craft all of our products in our studio in Marrickville, Sydney.

Question 3

Are your products covered by warranty?

Accepted Answer

All pieces available for purchase on the Marlo Woodwork website come with a 2-year warranty in accordance with Australian consumer laws. This warranty exclusively covers product repair or replacement and excludes any installation or electrical-related expenses.

This warranty is valid under the following conditions:
The installation of all electrical components is carried out by a certified electrician.
Adherence to installation and maintenance guidelines.
Use of the product in an appropriate environment.
The warranty begins from the date of product receipt, not the installation date.

In the  case of a small issue with your product, we aim to work with you to deliver the fastest outcome to get your product back to its former glory. Contact our team at info@marlowoodwork.com.au and we will work with you to find the best outcome. This may include providing you with the parts required for a self-repair.

In the rare event of a product fault that cannot be rectified under the manufacturer's warranty, we will provide a complete exchange including shipping. If an identical or similar product is unavailable for exchange, we will offer a full refund.

Please take into account that all of our products are handcrafted, and minor variations and imperfections are inherent characteristics of wooden handmade products.

For all electrical fittings, professional installation by a certified electrician is mandatory. Warranty claims will necessitate evidence of the qualified electrician(s).
For details on how to initiate a claim, please email us at info@marlowoodwork.com.au

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Frequently asked questions

How do I get in touch with Marlo Woodwork

Are your products handmade in Australia

Are your products covered by warranty?